Privacy Policy

This Privacy Policy applies to the Scan2Home mobile application ("App"), operated by Scan2Home ("we", "us", or "our").

We are committed to protecting your personal data and handling it in a transparent, fair, and secure manner in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following information when you use the App:

• Your device’s Internet Protocol (IP) address

• Pages you visit within the App, including time and date

• Time spent on the App

• Device type and operating system

We do not collect precise location data from your device.

How We Use Your Information

We use collected information to:

• Improve the performance and functionality of the App

• Monitor usage and user experience

• Provide important updates, notifications, or service-related communication

• Send occasional marketing communications (where applicable)

Use of Automated Technologies

The App may use automated technologies, including AI-based tools, to enhance user experience and provide support features. No automated decision-making that significantly affects users is carried out.

Personal Data

In some cases, we may request basic personal information (such as your name or email address) to provide certain features. This data is stored securely and only used as described in this policy.

Third-Party Services

The App may use third-party services that process data on our behalf, including:

• Google Play Services

• Google Analytics for Firebase

• Firebase Crashlytics

These services may collect anonymised data to help improve performance and stability.

Data Sharing

We do not sell your personal data.

We may share information only:

• When required by law

• To protect our legal rights

• With trusted service providers who assist in operating the App

Data Retention

We retain your data only for as long as necessary to provide the App and fulfil the purposes outlined in this policy.

If you wish to have your data deleted, you can contact us at the email below.

Your Rights

You have the right to:

• Request access to your personal data

• Request correction or deletion

• Withdraw consent where applicable

To exercise these rights, please contact us.

Opt-Out

You can stop all data collection by uninstalling the App from your device.

Children’s Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal data from children.

Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, or loss.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App or on our website.

Effective Date

This Privacy Policy is effective as of 16 April 2026.

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: hello@scan2home.co.uk

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